The Organizing Committee of HorecFex Vietnam 2025 would like to extend its sincere appreciation to TrustYou Pte. Ltd. – Silver Sponsor of the event – for its meaningful contributions in driving digital transformation and enhancing customer experience through advanced feedback analytics and reputation management solutions, helping shape new service standards for Vietnam’s Hospitality – Restaurant – Catering (Horeca) industry.
TrustYou – A Global Platform Empowering Intelligent Customer Experiences
With the mission “Empower better experiences through feedback,” TrustYou stands as the world’s leading Guest Feedback Platform, trusted by over 100,000 hotels, resorts, and travel brands worldwide.
By collecting, analyzing, and visualizing guest feedback data from multiple online sources – including OTAs, social media, surveys, and reviews – TrustYou enables businesses to gain deeper insights into customer perceptions and expectations, thereby enhancing service quality, improving ratings, optimizing revenue, and building stronger, more sustainable brands.
TrustYou’s presence at HorecFex Vietnam 2025 carried the message:
“Smart Listening – Elevated Experience – Leading Digital Transformation for Vietnam’s Horeca Industry,”
demonstrating its commitment to accompanying Vietnamese enterprises on their journey toward modern, customer-centric, and sustainable service operations.
HorecFex Vietnam 2025 – The Convergence of Technology, Innovation, and Industry Trends
Held at the Ariyana International Convention Center, Danang, HorecFex Vietnam 2025 concluded with remarkable success, achieving impressive figures:
- 4,000 participants from Vietnam and abroad
- 120 brands showcasing advanced products, equipment, and technologies
- Over 90 speakers and experts sharing specialized insights
- 150 media and press reports covering the event extensively
- VND 42 billion in technology value connected through on-site exhibitions
The event reaffirmed its position as Vietnam’s premier technology forum and exhibition for the hospitality and service industry, where leading enterprises, innovators, and experts in the Horeca sector exchange knowledge, connect solutions, and embrace future trends.
TrustYou’s Imprint at HorecFex Vietnam 2025
Smart Analytics – Service Excellence – Brand Value Optimization
Amid an atmosphere of innovation, integration, and digital transformation, TrustYou stood out as a strategic partner in customer experience technology, introducing a comprehensive ecosystem of solutions tailored for Horeca businesses:
- Comprehensive Guest Feedback Platform: Integrates data from hundreds of review channels, providing businesses with a holistic view of service quality and guest satisfaction.
- Survey and Real-Time Interaction Tools: Empower hotels to proactively collect and respond to guest feedback during their stay.
- Online Reputation Management Solutions: Help brands enhance ratings, strengthen image, and gain competitive advantage in the dynamic hospitality market.
These pioneering solutions enable businesses to transform data into action, optimize operations, and deliver exceptional, personalized guest experiences, contributing to the continued elevation of Vietnam’s Horeca service standards.
Partnering with Vietnam’s Horeca Industry – Redefining Customer-Centric Service Excellence
Guided by the philosophy “Listen – Analyze – Improve – Grow,” TrustYou is committed to supporting Horeca enterprises in Vietnam on their digital transformation journey and pursuit of service excellence by:
- Applying AI and Big Data analytics to predict customer behavior and emerging travel trends.
- Standardizing service quality measurement and multi-channel feedback management processes.
- Promoting both green and digital transformation in the hospitality and F&B sectors, toward sustainable, efficient, and customer-driven development.
Beyond being a technology provider, TrustYou serves as a strategic partner, empowering Vietnam’s Horeca businesses to operate smarter and deliver outstanding guest experiences in the digital era.
TrustYou – Customer Experience Solutions for the Future of Vietnam’s Horeca Industry
With its global expertise, innovative technology, and strategic vision in hospitality services, TrustYou is helping shape the future of Vietnam’s Horeca industry – where every guest feedback becomes a powerful data source for innovation and sustainable growth.
The HorecFex Vietnam 2025 Organizing Committee sincerely thanks TrustYou Pte. Ltd., Silver Sponsor of the event, for its significant contributions in promoting technological innovation, enhancing service quality, and inspiring a customer-centric, sustainable business mindset within Vietnam’s Hospitality – Restaurant – Catering community.