The network of travel tech startups in Vietnam is becoming a central force of innovation in the hospitality industry, offering breakthrough solutions that optimize operations and enhance guest experiences. This topic is also one of the most anticipated areas of discussion among experts and businesses at forums like HorecFex Vietnam – a platform that fosters innovative thinking, inspires collaboration, and opens strategic pathways for the travel and hospitality industry in the digital age.
Emerging Technology Trends Are Reshaping Hotel Operations
In recent years, many Vietnamese startups have developed platforms that help small and medium-sized hotels manage their operations more efficiently — from smart booking systems to front-desk automation. Platforms such as ezCloud, BuSO, and Sapo Travel have enabled hotels to cut costs, increase operational efficiency, and deliver more personalized services.
Technologies like multi-channel booking management (Channel Manager), property management systems (PMS), real-time revenue reporting, and intelligent guest feedback tools all originate from the growing demand for innovation in the sector.
Artificial Intelligence is Elevating Guest Experiences
Several startups within Vietnam’s travel tech network have integrated AI to predict customer behavior, thereby automatically recommending services or promotions. Tools such as 24/7 chatbots, virtual booking assistants, and data analysis from platforms like TripAdvisor and Google Review allow hotels to better understand and respond to guest needs faster than ever before.
Startups like Ami, which focus on customer care automation and behavior data collection, are proving the importance of personalized technology in hospitality.
Contactless Travel Solutions on the Rise Post-COVID
Following the pandemic, contactless technology has become a new standard. Vietnamese startups rapidly developed solutions such as contactless check-in, QR code payments, smart room keys, and mobile app integration.
For example, platforms like Beeketing Hospitality and Gcalls AI now offer online check-in and voice-based customer support tools, significantly reducing the workload of front desk staff while maintaining service quality.
Smart Travel Platforms and Journey Management Tools
Beyond hotel management, many Vietnamese startups have developed integrated smart travel ecosystems. Companies such as Triip.me, iVIVU, Mytour, and Vntrip not only support travel booking but also incorporate AI to personalize journeys, recommend real-time experiences, and provide constant travel updates.
These platforms contribute to a seamless travel experience while empowering hotels with better guest insights.
Incubators and Investment Networks Are Boosting Startup Growth
Supported by organizations like VietChallenge, DNES (Danang Business Incubator), Grab Ventures Ignite, and KisStartup, Vietnamese travel tech startups are gaining more opportunities to scale, test products in real hotel settings, and secure strategic investment.
Partnerships between hotels and startups are shortening product development cycles and accelerating real-world implementation — giving hotels a competitive edge.
Strong Growth in Both Quantity and Quality
According to innovation support organizations, Vietnam now has hundreds of startups in the travel and hospitality space, with impressive growth over the past five years. Many of these companies are no longer limited to the domestic market and have begun expanding into Southeast Asia.
This signals long-term potential for the travel tech startup network in Vietnam to drive meaningful transformation in the hospitality sector.
Innovation is the Only Way Forward for Hotels Post-Pandemic
In the post-COVID era, the hospitality industry must not only recover, but also redefine how it operates and engages with guests. The network of travel tech startups in Vietnam is leading this charge.
They don’t just provide tools — they bring fresh thinking, creative energy, and adaptability, all of which are crucial for Vietnamese hotels to stay competitive in the digital age. Join HorecFex 2025, Danang – Vietnam to explore new ideas and never miss a beat in hospitality innovation!
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HorecFex Vietnam is an annual event with a mission to foster innovation, optimize operational management, and improve service quality within Vietnam’s tourism and hospitality sector. It serves as a key opportunity for businesses to connect, collaborate, and explore new strategic directions with advanced technology solution providers.
- Address: Ariyana Convention Centre Danang – 107 Vo Nguyen Giap, Ngu Hanh Son District, Danang.
- Time: Aug 26-27, 2025
- Register for HorecFex 2025, Danang – Vietnam: https://ariyana.dahahi.vn/dang-ky-truc-tuyen-horecfex-at-furama-2025
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: 107 Vo Nguyen Giap, Ngu Hanh Son District, Danang.
: (+84) 8212 828 385
: support@horecfex.com
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