Featuring Head of Customer Management – APAC, Hospitality Solutions – Ms. Crystal Phuong
Following the resounding success of HorecFex Vietnam 2024, HorecFex Vietnam 2025 returns on an expanded scale, taking place from August 26–27, 2025, at the Ariyana International Convention Center, Da Nang. This year’s event hosts 80 exhibition booths, over 3,500 visitors, 50+ speakers, and 55 specialized discussion sessions, focusing on key topics such as Artificial Intelligence (AI), digital transformation, green finance, and sustainable development in the tourism and hospitality sector.
Beyond a trade exhibition, HorecFex 2025 serves as a strategic hub connecting businesses, experts, and solution providers, fostering collaboration and sharing practical experiences to optimize operations and profitability.
Session with Ms. Crystal Phuong – Expert in Customer Management and Travel Technology
HorecFex Vietnam 2025 is honored to welcome Ms. Crystal Phuong – Head of Customer Management for the Asia-Pacific region at Hospitality Solutions. She is an experienced leader in sales, marketing, and customer management within hotel technology, leading regional teams to develop strategic partnerships, ensure client success, and help hotels capture new revenue opportunities through distribution solutions, retail, gift cards, and AI-powered customer experience technologies.
🎤 Topic: Innovation in OTAs and Travel Technology Products
⏰ Time: 15:30 – 16:15 | August 27, 2025
📍 Location: Main Conference Hall
She is highly regarded for her innovative leadership, implementation of smart technologies in the hospitality sector, and enhancement of customer experience across the Asia-Pacific region.
Breakthrough Experiences & Valuable Connections at HorecFex 2025 Da Nang
By attending HorecFex Vietnam 2025, visitors will:
- Discover professional kitchen equipment and innovative tools to optimize restaurant and hotel operations.
- Experience cutting-edge interior designs and solutions shaping the 2025 trends.
- Enjoy premium food and beverages from pioneering brands.
- Explore smart hotel management, automation, and cashless payment solutions.
- Access industrial cleaning services, high-quality uniforms, and eco-friendly consumables.
- Connect directly with industry experts, investors, and startup mentors in tourism and hospitality.
Featuring many other guest speakers – right here at the event!
HorecFex Vietnam 2025 – A Hub for Ideas, Solutions, and Pioneering Individuals, Together Shaping a Sustainable Future for Vietnam’s Tourism and Service Industry.
Register to attend HorecFex Vietnam 2025 HERE
Let’s look forward to HorecFex 2025 in Da Nang, Vietnam!
See you at the Ariyana Convention Centre Danang – 107 Vo Nguyen Giap, Ngu Hanh Son, Da Nang as we shape the future together!